Now that you've found the perfect design package and confirmed your payment, it's time to start the onboarding process. During onboarding, we will discuss the project deliverables, timeline, and resources we need to complete the task. Once onboarding is complete, you will be added to a WhatsApp group with Chloe and Jaike. This takes up to 3 days to carry out.
Now that onboarding is complete, you have two weeks to collect the necessary resources, such as a blurb, collections, logo, font, colours, domain details, store images, and any other information you feel you need. The sooner you gather these resources, the sooner you can launch your store. Once you have them, please send them to us via WhatsApp.
We'll take care of the design while you relax. The Essential Store Design will take 21 days to design, the Standard Store Design will take 28 days to design, and the Premium Store Design will take 42 days to design. These timelines are just rough estimates; the actual duration will depend on how quickly we can obtain the necessary information from you.
Now that the store design is complete, we invite you to preview our work. We will send you a link and password to view your store, which will be active for 7 days. During this time, we request that you complete a survey to give us feedback on any changes you require. Please refer to your package breakdown to see how many revisions are included in your design.
We will make the necessary changes to the store based on the survey results, as long as we have the resources available. This process will take up to 7 days. We will also connect your domain, set up shipping, and transfer the store during this time. We will also guide you through setting up payments and provide training videos so that you know how to operate the store.
Now that everything is complete, we're looking towards launch day. It's important to remember that not every store makes sales on day one, so it's important to have realistic expectations. To make sure you have the best possible launch, consult with us for a free launch plan of action. We'll be happy to help you out and answer any questions you may have.